Saltvik’s measures regarding Coronavirus

Dear guest, most of our visitors at Saltvik come with a caravan or motorhome, or they rent a cottage from us. We believe that people bringing their own accommodation can completely control their immediate environment and thus feel as safe at Saltvik as they do at home. People renting cabins from us have their own completely separate area with a terrace and plenty of air around them, and most camping experiences take place outdoors – which automatically gives a lot of security. Everyone feels good with fresh air. But in order to minimise the risks of infection spreading and to ensure a pleasant and safe stay at Saltvik, we’ve taken the following measures.

Community buildings and service buildings

  • We’ve strengthened and improved our cleaning routines in a powerful way
  • In the service buildings, there’s a container for disinfection
  • In addition to the standard cleaning, we disinfect all surfaces every time we clean
  • We disinfect handles, doorknobs, flush buttons, and switches, etc. – essentially, everything you grab or push
  • There’s soap in all of our service buildings so that you can wash your hands often

Cabins & rooms

  • We’ve introduced new cleaning procedures for after every visit
  • We disinfect handles, doorknobs, flush buttons, and switches, etc. – essentially, everything you grab or push
  • The toilet is disinfected and clinically cleaned
  • There’s soap in all of our cabins so that you can wash your hands often

Common questions and answers regarding coronavirus

Question: Are you open in the summer? Answer: Yes, we’re open as normal. Question: Are you covered by the ‘50 people maximum’ rule? Answer: No, we’re not covered by the ‘50 people maximum’ rule regarding how many people are allowed to stay in our cabins or spend time at our facility. On the other hand, we have to prevent congestion and encourage people to wash their hands, keep their distance ,and stay at home if they are ill. We also cannot arrange activities for more than 50 people. Question: Do I get all my money back if you are unable to open due to corona? Answer: We expect to be open all season and that our regular rules for booking, cancellation, and refund will apply (read about them below*). If we’re forced to close, we’ll apply the rules for rebooking and repayment that are recommended in this case for our industry by the Swedish Consumer Agency and the General Complaints Board. Question: What happens if one of us gets Corona and therefore cannot come? Do we get our money back? Answer: We recommend you contact your insurance company and ask what travel insurance you have in the event of illness. Most people have good travel protection with their home insurance, but it’s best to check if this applies to Coronavirus. Otherwise, we recommend you select our cancellation protection when booking. Then you can cancel until 10 AM on the day of arrival without giving a reason. We’ll pay back everything except the cost of the cancellation protection. Question: What happens if there are still major restrictions given that the final payment has been made? Answer: Our normal booking rules apply (see below*). These same rules apply regardless of whether the final payment has been made or not. Question: Can we postpone our booking until later in the season? Or should we just cancel? Everything is already paid Answer: You can change the booking if you like, and move it to new dates either this year or next year. We don’t charge extra for making changes. However, the booking can be more expensive if you choose a date during the high season, then you’ll have to pay the difference. The payment you’ve made will now apply to the new dates. If you would rather cancel, our regular rules for cancellations and refunds apply (see below *). *Our regular rules for booking, cancellation and refund are: All payment must be made in advance. The booking is binding once the first payment has been made. If you cancel no later than 2 weeks before arrival – a full refund with the exception of 500 kr, which is a cancellation fee If you cancel later than 2 weeks before arrival – no refund If you choose cancellation protection, which costs 10% of the rental amount, you can cancel with a full refund (minus the cost of the cancellation protection) until 10 am on the day of arrival. It’s completely free to rebook for new dates, both this year and next year. We don’t charge extra for implementing changes. However, the booking can be more expensive if you choose a date during the high season, in which case you’ll have to pay the difference. If payment has been made, the payment applies to the new dates.