Saltvik's measures due to Corona

Dear Guest,

As our guest at Saltvik, you mainly come in a caravan, motorhome or rent a cottage from Saltvik.

We believe that if you come with your own accommodation, you can 100% control your local environment
and thus feel as safe at Saltvik as you do at home.

If you rent a cottage from us, you have your very own demarcated area with a terrace and a lot of air around
you, and the majority of all camping experiences take place outdoors – which in itself is a great
security. Fresh air is good for everyone.

However, in order to minimize the risks of the infection spreading and to ensure a pleasant and
safe stay at Saltvik, we have taken the following measures.

Communal buildings and service buildings

• We have greatly strengthened and improved our cleaning routines
• The service buildings have containers for disinfection
• In addition to the usual cleaning, we disinfect all surfaces at every cleaning occasion
• We disinfect handles, knobs, flush buttons, switches, etc.
  “In short, all places where you hold or press
• Soap is available in all our service buildings so that you can wash your hands often

Cottages & rooms

• After each visit, we have introduced new cleaning routines
• We disinfect handles, knobs, flush buttons, switches, etc.
  “In short, all places where you hold or press
• The toilet is disinfected and clinically cleaned
• Soap is available in all cabins so you can wash your hands often

Frequently asked questions and answers regarding corona

Question: Are you open this summer?
Answer: Yes, we are open as usual.

Question: Are you not covered by the maximum 50 person rule?
Answer: No, we are not covered by the rule “maximum 50 people” when it comes to how many people are allowed to stay in our cabins and stay at our facility. However, we must counteract crowding and encourage people to wash their hands, keep their distance and stay at home if you are sick. We are also not allowed to arrange any activity for more than 50 people.

Question: Will I get all my money back if you can’t be open due to corona?
Answer: We expect to be open all season and apply our regular rules for booking, cancellation and refund (read about them below*). If we are forced to close, we will apply the rules for rebooking and refunds that are then recommended for our industry by the Swedish Consumer Agency and the National Board for Consumer Complaints.

Question: What would happen if one of us gets Corona and therefore cannot come? Will we get the money back?
Answer: We recommend that you contact your insurance company and ask what travel cover you have in case of illness. Most people have good travel cover in their home insurance, but it is best to check if this applies in the event of Corona. Otherwise, we recommend you to add our cancellation insurance. Then you can cancel until 10 am on the day of arrival without reason. We will refund everything except the cost of the cancellation insurance.

Question: What if there are still major restrictions considering that the final payment has been made?
Answer: Our regular booking rules apply (see below*). It is the same rules regardless of whether the final payment has been made or not.

Question: Can we postpone our booking forward in the season? Or is it best to cancel? It’s paid and ready
Answer: You can change the booking if you want and move to new dates either this year or next year. We do not charge any extra for making the change. However, the booking can be more expensive if you choose a date during the high season and then you will have to pay the difference. The payment you made will follow until the new dates. If you would rather cancel, our regular cancellation and refund policy applies (see below*).

*Our regular rules for booking, cancellation and refunds are:
All payment is made in advance. The booking is binding when the first payment has been made. If you cancel no later than 2 weeks before arrival – full refund with the exception of SEK 500, which is a cancellation fee

If cancelled later than 2 weeks before arrival – no refund

If you take out cancellation insurance, which costs 10% of the rental amount, you can cancel with a full refund (except for the cost of the cancellation insurance) until 10 am on the day of arrival.

It is completely free to rebook for new dates, both this year and next year. We do not charge any extra for implementing the change. However, the booking can be more expensive if you choose a date during the high season, in which case you pay the difference. If payment has been made, the payment will carry over to the new dates.